Privacy Policy
Effective Date: Aug 7, 2025
At Bento Ltd. ("Bento", "we", "our", or "us"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the purposes for which we process it. By using our mobile app, website, or any of our services (collectively, the “Services”), you agree to this policy.
1. Data We Collect
We collect the following categories of data:
Personal Information
Name
Email address
Phone number
Delivery address
Profile photo (if uploaded)
Payment information (processed securely via third-party providers, not stored by Bento)
Usage & Device Information
App usage data (e.g., screens viewed, features used)
Device model, OS, and unique identifiers
IP address and geolocation (only with your permission, e.g., to deliver your order)
Crash logs and diagnostic data
Order & Transaction Data
Order history
Payment confirmations
Loyalty and reward interactions
2. How We Collect Data
We collect data when you:
Sign up or update your account
Place an order or interact with the app/website
Contact our support team
Participate in surveys or promotional campaigns
Grant permissions (e.g., location services)
We also use cookies and similar tracking technologies to enhance your experience on our website. You can control or disable cookies through your browser settings.
3. How We Use Your Data
We process your data for the following purposes:
To deliver our services (e.g., process orders, manage deliveries)
To personalize your experience (e.g., recommend restaurants, promotions)
To improve our platform (e.g., diagnose bugs, optimize features)
To communicate with you (e.g., send updates, provide customer support)
To comply with legal obligations (e.g., fraud detection, record-keeping)
For marketing and analytics, where permitted by law or consented
We never sell your personal information.
4. Data Sharing
We may share your data with:
Delivery personnel and partner restaurants to fulfill your orders
Third-party services for payment processing, analytics, and messaging
Authorities when legally required
All vendors we work with are contractually obligated to safeguard your data.
5. Your Rights
Depending on your location, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (subject to legal retention requirements)
Restrict or object to the processing of your data
Withdraw consent for marketing communications
Request a copy of your data in a portable format
To exercise these rights, contact us at help@bento.ky.
6. How to Delete Your Data
You can delete your account at any time:
Via the App or Website: Go to your profile and tap "Delete Account". This will permanently remove your personal data and order history, except where retention is required for legal or operational purposes (e.g., tax records).
By Email: Send a request to help@bento.ky.
We will confirm and process the deletion within 30 days.
7. Data Retention
We retain your data only for as long as necessary to provide our services and fulfill legal obligations. When data is no longer needed, we securely delete or anonymize it.
8. Security
We implement appropriate technical and organizational measures — including encryption in transit and at rest, secure servers, and regular security reviews — to protect your data against unauthorized access, disclosure, or destruction. However, no system is 100% secure, so we encourage you to use strong passwords and keep your devices protected.
9. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect data from children.
10. Changes to This Policy
We may update this policy from time to time. If we make material changes, we will notify you via the app or website. Continued use of our services means you accept the updated policy.
11. Contact Us
If you have questions about this policy or your data, please contact us:
📧 Email: help@bento.ky
🏢 Address: Bento Ltd, Grand Cayman, Cayman Islands