What is the Bento cancellation policy?
Our cancellation policy depends on your order status:
CANCELING BEFORE RESTAURANT ACCEPTS ORDER:
- If you cancel before the restaurant accepts the order, you'll receive a full refund
- For steps on how to cancel an order in the app, please use the bottom "Help?" on the Orders tab.
CANCELING AFTER RESTAURANT ACCEPTS ORDER:
- If you cancel after the restaurant accepts the order, you'll not receive a refund.
- For steps on how to cancel an order in the app, please use the bottom "Help?" on the Orders tab.
CANCELING BEFORE DELIVERY PARTNER PICKS UP ORDER:
- If you cancel before the delivery partner picks up the order, you'll receive a partial refund on the amount of the delivery fee.
- For steps on how to cancel an order in the app, please use the bottom "Help?" on the Orders tab.
CANCELING AFTER DELIVERY PARTNER PICKS UP ORDER:
- If you cancel after the delivery partner picks up the order, you'll not receive a refund.