Why was I charged for my order that never arrived?

When the driver arrives at the delivery address, they attempt to contact the customer by notification. The Bento app also notifies the customer of these attempted communications. The driver also waits for a reasonable amount of time at the delivery address. 

If the driver is unable to deliver the order, the Bento app provides a notification of the attempted delivery that wasn't completed successfully. All these contact attempts will appear in the Bento app. 

If a driver isn't able to deliver your order in these circumstances, you are charged for the order.